Fenris gladly accepts returns for store credit on certain merchandise minus a 20% restocking fee (NO REFUNDS) for merchandise purchased online. We will accept your return of unworn, unused, unwashed, unaltered merchandise WITH ALL TAGS ATTACHED (including serial numbers and anti-wardrobing tags where applicable).
Returns must have an RMA number from our office enclosed with the return. Items returned without an RMA will not be processed. Contact us at (info@Fenris.world) to obtain an RMA number. We will provide an RMA number within 1 business day via email.
Returns must be postmarked within 7 business days of the date you received your shipment. Returns must be shipped with a verifiable tracking number. Items shipped back without insurance are the responsibility of the customer if the item is lost or damaged in shipment.
A RECEIPT MUST BE PRESENT. The customer will be issued an online credit code in the form of a gift card. We will contact you via email with your online credit code for the amount of your returned items.
Original shipping costs will not be refunded on returns. CREDIT FOR YOUR RETURN WILL BE ISSUED WITHIN 2-3 BUSINESS DAYS FROM THE DATE WE RECEIVE YOUR RETURN. STORE CREDIT NEVER EXPIRES.
Items that smell of cigarette smoke, laundry detergent, perfume or have visible wear, tags removed or signs of use will not be accepted. These items can be shipped back to the customer at their expense. NO EXCEPTIONS. If your return does not meet our guidelines, the return is subject to denial. ALL SALE ITEMS, EARRINGS, HEADWEAR (HATS AND HEADBANDS) AND CUSTOM ITEMS ARE FINAL SALE.
INCORRECT OR DAMAGED MERCHANDISE:
Please inspect your order immediately upon receipt. If you believe you have received incorrect or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or replacement. Please send a picture of the damaged/incorrect item to info@Fenris.world. Please include your order number in the subject line. You will receive a response from customer service within 1 business day. Damage or incorrect item claims are subject to our review. Items damaged in shipping require filing a claim with USPS.
Fenris does not offer price adjustments or exchanges on previously purchased items.
Please send returns to:
2501 S Louise Ave
Sioux Falls, SD 57106